An integration shows as stale or disconnected
An integration shows as stale or disconnected
A connection goes stale when its token expires or the account password changes. Open Settings → Integrations, find the affected connection, and select Re-sync to restore data collection. See Integrations.
No data is showing in analytics
No data is showing in analytics
Data appears only for accounts you’ve assigned to the active brand. Connecting a provider isn’t enough — assign the specific ad or social accounts to this brand under Settings → Integrations, then give background collection time to run.
Scale is locked
Scale is locked
Scale is part of Continuum’s paid plans. If it’s locked, check your plan under Settings → Billing. See pricing.
Brand Spy has no competitor posts
Brand Spy has no competitor posts
Tracking a competitor’s organic posts relies on Instagram data. Connect an Instagram account in Integrations, then add competitors in Brand Spy’s Competitors tab. See Brand Spy.
My brand book looks thin or empty
My brand book looks thin or empty
If your brand book is empty, open Settings → Brand Book and select Generate Brand Book to build it from your website. Improve it over time by filling gaps and adding documents to your knowledge base, then recalculate your readiness score.
A canvas node won't run
A canvas node won't run
A generation node runs only once every input it depends on has valid data. Check that upstream nodes have finished successfully (status
success), that required connections are made, and that you’ve selected a model. Node status badges show idle, running, success, or error. See the canvas.